Delivery & returns

Last updated 16 October 2026

How we get your order to you, and what we do if something goes wrong.

Delivery

• Choose your option in the cart or at the checkout.
• We pack and send paid orders within 1 business day. Business days are Monday to Friday, not counting Western Australian public holidays.
• Delivery times count from the day you pay, and each order shows the date to expect it by: 6 business days after payment for standard delivery, or 2 business days for express.
• When your parcel is on its way, we email you the tracking details. They are also under Orders in your account.
• We deliver to addresses in Australia only, and remote areas can take a little longer. Please check your address at the checkout: we send your order to it exactly as entered.

Prices and payment

• Prices are in Australian dollars and include any GST that applies; GST-free products, such as spices and tea, say so on their page. Any delivery charge is shown before you pay.
• Pay with PayPal, or with a debit or credit card through PayPal. We never see or store your card details.
• Your order is confirmed when your payment goes through, and we email your tax invoice straight away.
• If a price is clearly wrong, or an item has sold out, we’ll contact you before sending your order, and refund you in full if you’d rather not go ahead.

Returns and refunds

If your order hasn’t arrived

If your order hasn’t arrived by its expected date, you can ask for a full refund, including any delivery charge, from the next day: open the order under Orders in your account and choose Request a refund. We check with the carrier and email you our decision. You can ask once for each order, within 180 days of paying.

Damaged, faulty or wrong items

If an item arrives damaged or faulty, or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo of the item and its packaging. We’ll send a replacement or refund you. If we need the item back, we’ll tell you how and pay the return postage.

Change of mind

Because our products are food, tea and oils, we can’t accept returns for change of mind once an order has been sent, so please check the product and size before you order. If you change your mind before your order is sent, email us straight away: if it hasn’t been packed yet, we’ll cancel it and refund you in full.

How refunds are paid

Refunds go back through PayPal to the PayPal account or card you paid with, and we email you when it’s done. PayPal usually returns the money within a few business days; a card refund can take longer to show on your statement.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Questions

Email info@knucklesvalley.com.au or call +61 405 156 131. Our head office is at 40B Highbury Crescent, Beckenham WA 6107, Australia.